Shipping policy

Shipping Policy

Effective Date: August 11, 2026

This Shipping Policy applies to orders placed through https://tf-labs.com. In this policy, “TF Labs,” “we,” “us,” and “our” refer to TF Labs LLC.

Please review this policy before placing an order. Shipping destinations, methods, prices, and estimated delivery times shown at checkout may vary based on the products ordered, package weight, delivery address, carrier availability, and applicable legal restrictions.

Nothing in this policy limits any right or remedy that cannot lawfully be waived under applicable law.

1. Contact Information

For shipping questions or assistance with an order, contact:

TF Labs LLC
Email: tf.labs805@gmail.com
Website: https://tf-labs.com

Please include your order number and a clear description of the issue. For damage, loss, or delivery problems, include photographs or other supporting information when available.

2. Order Review and Acceptance

After an order is submitted, TF Labs or its service providers may review the order for payment authorization, address completeness, product availability, fraud prevention, and legal or shipping restrictions.

An automated order-confirmation email confirms that we received the order. It does not necessarily mean that the order has entered fulfillment or been accepted for shipment.

We may decline or cancel an order before shipment for a legitimate reason, including:

Payment failure or suspected fraud;
Product unavailability;
An incomplete, inaccurate, or undeliverable address;
An obvious pricing or product-information error;
A carrier or destination restriction;
A legal or regulatory restriction; or
Another circumstance that prevents lawful fulfillment.

If we cancel an order after payment has been captured, we will refund the canceled amount to the original payment method.

3. Fulfillment Time

Most orders require 1–5 business days for fulfillment before shipment. Fulfillment begins after the order is accepted by the fulfillment system, not necessarily at the moment the order is submitted.

Large-volume orders containing more than 200 items may require approximately 5–10 business days for fulfillment.

Business days generally exclude Saturdays, Sundays, and U.S. federal holidays. Fulfillment may take longer during unusually high order volume, product shortages, safety or quality reviews, severe weather, carrier disruption, or other events outside our reasonable control.

Fulfillment time is separate from carrier transit time.

4. Estimated U.S. Transit Times

After fulfillment is complete and the carrier accepts the package, current estimated U.S. transit times are generally:

Regular shipping: approximately 2–4 business days; and
Express shipping: approximately 1–3 business days.

The shipping method, price, and estimate available for a particular order will be displayed at checkout when available.

These are good-faith estimates, not guaranteed delivery dates. An express shipping charge pays for an expedited carrier service after fulfillment; it does not eliminate the fulfillment period unless checkout expressly states otherwise.

5. Total Estimated Delivery Time

The total time between ordering and delivery ordinarily consists of:

Order review and acceptance;
Fulfillment time;
Carrier transit time; and
Any delay caused by address verification, weather, carrier operations, customs, legal restrictions, or other circumstances affecting the shipment.

Any estimate shown on the Site, at checkout, in an order confirmation, or in tracking information should be read in light of those separate stages.

6. Shipping Charges

Shipping charges are calculated or displayed at checkout before the order is submitted. They may depend on:

Package weight;
Delivery destination;
Selected shipping method;
The number and type of products ordered;
Carrier rates; and
Applicable taxes or other disclosed charges.

The customer will not be charged a different shipping price after submitting an order without the customer’s agreement, except where applicable law permits correction of an obvious error. If a material shipping-price error prevents fulfillment, TF Labs may contact the customer for approval or cancel and refund the affected order.

Promotional or free-shipping offers may be subject to separate conditions disclosed with the offer.

7. Shipping Destinations and Restrictions

TF Labs ships only to destinations and addresses accepted by the Site at checkout. The availability of checkout for a country, state, territory, postal code, or address does not guarantee that every product can lawfully or practically be shipped there.

Some products or destinations may be unavailable because of carrier limitations, fulfillment-provider coverage, import requirements, ingredient restrictions, licensing requirements, sanctions, or other legal or operational restrictions.

We may cancel and refund an order if, after checkout, we determine that the order cannot lawfully or reasonably be shipped to the destination.

8. Accurate Shipping Information

Customers are responsible for reviewing and providing a complete and accurate:

Recipient name;
Street address;
Apartment, unit, or suite number;
City, state or province, and postal code;
Country; and
Email address and other requested contact information.

Contact tf.labs805@gmail.com immediately if you discover an address error.

Address changes are not guaranteed. Our fulfillment provider generally permits an address correction only during the initial order-review period and before the order status changes to Accepted. Once an order has entered fulfillment, the shipping address ordinarily cannot be changed or redirected by TF Labs.

The delivery country cannot ordinarily be changed after an order is submitted because doing so can change shipping costs, taxes, duties, and product eligibility.

TF Labs is not responsible for avoidable delivery problems caused solely by materially inaccurate or incomplete information supplied by the customer. If a package is returned, abandoned, destroyed, or assessed additional charges because of customer-supplied address information, refusal of delivery, or failure to claim the package, the customer may be responsible for reshipping or other resulting costs to the extent permitted by law.

This section does not eliminate any remedy required by law or TF Labs’ responsibility for its own error.

9. Tracking Information

When tracking is available, a tracking number or link will be sent to the email address associated with the order after the shipment is prepared and the carrier information is generated.

Tracking information may take time to activate after a label is created. A label-created or pre-shipment status does not necessarily mean that the carrier has physically received or scanned the package.

Customers should monitor tracking and promptly contact TF Labs if the tracking information appears materially inaccurate, remains inactive for an unusual period, or indicates a delivery problem.

10. Delayed Shipments

Carrier and delivery delays may occur because of weather, natural disaster, high shipping volume, labor disruption, transportation interruption, customs processing, address problems, government action, public emergency, or other circumstances outside TF Labs’ reasonable control.

If we learn that an order cannot be shipped within the time stated when the order was placed, TF Labs will provide any notice, revised shipment estimate, cancellation opportunity, and refund required by applicable law.

When required, the customer may cancel an unshipped order rather than consent to the delay. An approved cancellation of unshipped merchandise will be refunded promptly to the original payment method in accordance with applicable law and our Return, Refund & Replacement Policy.

A carrier delay occurring after timely shipment does not automatically entitle the customer to a refund, but TF Labs will investigate and provide any remedy required by applicable law or our published policies.

11. Lost Packages

Submit a lost-package claim to tf.labs805@gmail.com no later than 30 calendar days after the estimated delivery date.

Before submitting a claim, please:

Verify the shipping address on the order;
Review all carrier tracking updates;
Check the mailbox, parcel locker, delivery area, building office, and surrounding property;
Ask household members, neighbors, or building personnel whether they accepted the package; and
Contact the carrier when appropriate.

Include the order number and any relevant tracking or delivery information. TF Labs may ask the carrier and fulfillment provider to investigate.

If a package is confirmed lost in transit and the claim is approved, TF Labs may provide a replacement, refund, or another remedy required by law.

12. Packages Marked Delivered

A carrier scan showing Delivered is evidence of delivery, but it does not automatically resolve every claim.

If tracking shows Delivered but the package cannot be found, contact TF Labs promptly and complete the checks listed above. TF Labs will review the delivery scan, address, timing, available carrier information, and surrounding circumstances.

TF Labs may require reasonable documentation or carrier confirmation before approving a refund or replacement. Any determination remains subject to applicable law.

13. Damaged, Defective, Misprinted, or Incorrect Orders

If a shipment arrives damaged, leaking, improperly sealed, defective, misprinted, incomplete, or different from what was ordered, do not use the affected product. Contact TF Labs within 30 calendar days after delivery.

Keep the product, shipping carton, packing materials, shipping label, and all affected contents until the claim is resolved. We may request:

A photograph of the complete product;
A photograph showing the problem;
A photograph of the outer package;
A photograph of the shipping label; and
Other information reasonably necessary to evaluate the claim.

Approved remedies are governed by our Return, Refund & Replacement Policy:

https://tf-labs.com/policies/refund-policy

14. Multiple Packages and Partial Shipments

An order may be delivered in more than one package. Packages from the same order may receive separate tracking numbers and arrive on different dates.

If only part of an order arrives, review all tracking information before reporting missing items. A partial shipment does not necessarily mean that the remaining items are lost.

TF Labs will not charge additional shipping solely because it elects to divide an order into multiple packages, unless the customer separately requests and agrees to a different shipping arrangement.

15. International Orders

International shipping is available only to destinations offered at checkout and may be limited by product, ingredient, carrier, fulfillment, or legal restrictions.

International carrier transit is currently estimated at approximately 3–5 business days after fulfillment for supported destinations. Customs processing and local delivery conditions can substantially extend that estimate.

International customers are responsible for confirming that the ordered products may lawfully be imported, possessed, and used at the destination. TF Labs may cancel an order when a product cannot lawfully or reasonably be shipped to the destination.

International shipments may be subject to:

Customs duties;
Import taxes;
Value-added tax;
Brokerage or handling fees;
Customs inspections;
Product or ingredient restrictions; and
Requests for additional recipient information or documentation.

Unless checkout expressly states that a charge has been collected in advance, duties, import taxes, brokerage fees, and similar destination charges are not included in the product price or ordinary shipping charge and may be collected from the recipient by the carrier or government authority.

TF Labs does not control customs decisions, government charges, or customs-clearance timing. Refusal to pay required destination charges, refusal of delivery, or failure to provide information required for import may cause the package to be delayed, returned, abandoned, or destroyed.

Refund eligibility for an international order is governed by our Return, Refund & Replacement Policy and applicable law. Nothing in this section eliminates any mandatory consumer right that applies in the customer’s jurisdiction.

16. Order Changes and Cancellations

Contact TF Labs immediately if you need to cancel or modify an order.

We will attempt to accommodate the request, but changes and cancellations are not guaranteed. Once an order is accepted or enters processing, production, or fulfillment, it ordinarily cannot be changed or canceled.

If an order is successfully canceled before fulfillment, the canceled amount will be refunded to the original payment method.

Additional terms are stated in our Return, Refund & Replacement Policy:

https://tf-labs.com/policies/refund-policy

17. Risk of Loss and Seller Responsibilities

Risk of loss and title transfer only as provided by applicable law.

Nothing in this policy shifts to the customer any responsibility that applicable law places on TF Labs for timely shipment, delivery, loss in transit, damaged goods, defective products, incorrect merchandise, or nonconforming goods.

18. Policy Updates

TF Labs may update this Shipping Policy prospectively to reflect changes in carriers, fulfillment practices, shipping destinations, prices, law, or business operations.

The revised policy will state a new effective date and will apply to orders placed after publication unless applicable law requires otherwise. The policy and shipping disclosures in effect when an order is placed generally govern that order.