Refund policy

Return, Refund & Replacement Policy

Effective Date: August 11, 2026

TF Labs LLC (“TF Labs,” “we,” “our,” or “us”) wants every order to arrive correctly and in acceptable condition. This policy explains when returns, refunds, replacements, and order cancellations may be available.

Please review this policy before purchasing. Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable consumer-protection law.

Contact Information

To request a return, refund, or replacement, contact:

TF Labs LLC
Email: tf.labs805@gmail.com
Website: https://tf-labs.com

Include your order number and a clear explanation of the request. Do not return a product without first receiving return instructions from TF Labs.

30-Day Return Period

For eligible United States orders, you may request a return within 30 calendar days after delivery.

To qualify for a voluntary return, the product must be:

Unopened;
Unused;
In its original packaging;
In resalable condition;
Accompanied by proof of purchase; and
Returned with the original safety seal intact, when applicable.

Return requests submitted after the 30-day period may be denied unless applicable law requires otherwise.

Authorization of a return request does not guarantee a refund. Returned products are inspected before a refund is approved.

Products That Cannot Be Returned

Because TF Labs sells ingestible dietary supplements, we cannot accept returns of products that:

Have been opened or used;
Have a broken or removed safety seal;
Are missing original packaging;
Have been altered, contaminated, damaged, or improperly stored after delivery;
Cannot be resold for health or safety reasons;
Were returned without prior authorization;
Were purchased from another retailer or unauthorized seller; or
Were received as ordered but are being returned after the applicable return period.

A customer’s dissatisfaction with a product’s flavor, texture, aroma, appearance, or individual results does not make the product defective.

Individual responses to dietary supplements vary. TF Labs does not guarantee a particular health, wellness, fitness, or performance outcome.

Damaged, Defective, Misprinted, or Incorrect Products

If your order arrives damaged, defective, misprinted, leaking, improperly sealed, or different from what you ordered, contact TF Labs within 30 calendar days after delivery.

Please provide:

Your order number;
A description of the problem;
A photograph of the complete product;
A photograph showing the damage, defect, or incorrect item;
A photograph of the shipping package;
A photograph of the shipping label; and
Any other information reasonably requested to evaluate the claim.

Keep the product and all original packaging until the claim is resolved. Do not discard or return the product unless instructed to do so.

If the claim is approved, TF Labs may provide, as appropriate:

A replacement of the affected product;
A refund for the affected product; or
Another remedy required by applicable law.

For an error attributable to TF Labs, its manufacturer, or its fulfillment provider, TF Labs will not charge the customer for an approved replacement or required return shipping.

Lost Packages

A lost-package claim must be submitted no later than 30 calendar days after the estimated delivery date.

Before submitting a claim, please:

Confirm that the shipping address on the order is correct;
Check the delivery location, mailbox, parcel locker, and surrounding property;
Ask other household members or neighbors whether they accepted the package; and
Review the carrier’s tracking information.

TF Labs may ask the shipping carrier and fulfillment provider to investigate. If the package is confirmed lost in transit and the claim is approved, TF Labs may issue a replacement or refund.

A package marked “delivered” by the carrier is not automatically considered lost. TF Labs will review the tracking information and surrounding circumstances before determining the appropriate resolution.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address during checkout.

TF Labs is not responsible for delivery problems caused by:

An incorrect or incomplete address;
An incorrect apartment, unit, or suite number;
An incorrect postal code;
Missing or inaccurate contact information;
The recipient’s refusal of delivery;
Failure to claim the shipment; or
Failure to pay required customs duties, taxes, or fees.

If an order is returned because the customer provided incorrect or incomplete information, the customer may be responsible for the cost of reshipping the order.

If a carrier abandons, destroys, or disposes of an undeliverable shipment, a refund or replacement may not be available unless required by law.

Order Cancellations and Changes

Contact TF Labs immediately if you need to cancel or modify an order.

We will attempt to accommodate the request, but cancellation or modification is not guaranteed. Orders generally cannot be changed or canceled after they have entered production, processing, or fulfillment.

If an order is successfully canceled before production or fulfillment begins, the amount paid for the canceled order will be refunded to the original payment method.

Return Shipping

Customers are responsible for return-shipping expenses for voluntary returns, including returns based on buyer’s remorse, preference, or an ordering mistake.

TF Labs will pay or reimburse reasonable return-shipping expenses when a return is required because TF Labs or its fulfillment provider sent an incorrect, damaged, defective, or misprinted product.

Do not mail returns to TF Labs’ public mailing address. Approved return requests will receive specific return instructions and, when applicable, the correct return address.

TF Labs’ third-party fulfillment provider does not accept unauthorized returns from customers.

TF Labs is not responsible for unauthorized returns, returns sent to an incorrect address, or returned packages lost before reaching the approved return destination. Customers should retain their return-shipping receipt and tracking information.

Refunds

After an eligible return is received and inspected, TF Labs will notify you whether the refund has been approved or denied.

Approved refunds will generally include the amount actually paid for the eligible returned product and applicable sales tax.

Original shipping charges are not refundable unless:

The order was damaged, defective, misprinted, or incorrect;
The shipment was confirmed lost;
TF Labs expressly approves reimbursement; or
Applicable law requires the charges to be refunded.

Approved refunds will be issued to the original payment method. TF Labs generally initiates an approved refund within five business days, but banks and payment providers may require additional time to post the funds.

TF Labs does not control processing delays imposed by a bank, card issuer, Shopify, or another payment provider.

Replacements

When a replacement is approved, TF Labs will arrange for the replacement to be produced and shipped as soon as reasonably practicable.

Replacement delivery times depend on product availability, fulfillment time, destination, and carrier operations.

A replacement ordinarily will be shipped to the address provided on the original order. Any requested address change must be approved before the replacement enters fulfillment.

TF Labs may issue a refund instead of a replacement if the product is discontinued, unavailable, restricted at the destination, or cannot reasonably be replaced.

International Orders

Return availability for international orders may be limited because TF Labs’ fulfillment provider does not accept international customer returns.

International customers remain responsible for applicable customs duties, taxes, import restrictions, and delivery requirements.

TF Labs does not provide refunds for orders rejected, detained, abandoned, or returned because:

The product is restricted or prohibited at the destination;
The recipient refuses to pay customs duties or taxes;
The recipient refuses delivery; or
The customer provided inaccurate import or delivery information.

This section does not eliminate any mandatory cancellation, refund, conformity, or withdrawal rights that apply to a customer under the laws of the customer’s jurisdiction.

Chargebacks

Customers should contact TF Labs first so we have a reasonable opportunity to investigate and resolve the issue.

Filing a chargeback does not expand the customer’s eligibility for a refund. TF Labs reserves the right to provide the payment processor with order records, tracking information, policy disclosures, customer communications, and other evidence relevant to the dispute.

Nothing in this section prevents a customer from exercising any lawful payment-dispute rights.

Policy Abuse and Fraud

TF Labs may deny a request when there is reasonable evidence of:

Fraud;
Policy abuse;
Materially false information;
Altered or misleading photographs;
Duplicate refund or replacement claims;
Intentional product damage; or
A previous refund or chargeback for the same transaction.

Any denial remains subject to applicable law.

Policy Updates

TF Labs may update this policy from time to time. Changes apply to orders placed after the revised policy is published unless applicable law requires otherwise.

The policy in effect on the date of purchase generally controls that order.