Refund Policy

Effective Date: July 28, 2026

At TF Labs, we take pride in the quality of our products and want you to have a positive experience with every purchase. If you have an issue with your order, we're here to help.

Return Eligibility

To be eligible for a return or refund:

  • Requests must be submitted within 30 days of the delivery date.
  • Products must be purchased directly from the TF Labs website.
  • Unused and unopened products are generally eligible for a refund.
  • Eligibility for opened products is reviewed on a case-by-case basis.
  • Proof of purchase may be required.

Non-Refundable Items

The following items are not eligible for refund unless required by applicable law:

  • Gift cards
  • Final sale or clearance items identified at the time of purchase
  • Shipping charges, except when the return is the result of our error or a damaged or incorrect shipment

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

To help us resolve the issue quickly, include:

  • Your order number
  • A description of the issue
  • Photos of the product and packaging, if applicable

Once reviewed, we'll work with you to provide an appropriate resolution, which may include a replacement, refund, or other remedy as appropriate.

How to Request a Return

To begin a return request:

  1. Contact our support team through our Contact page or the contact information provided on our website.
  2. Include your order number and the item(s) you wish to return.
  3. Briefly describe the reason for your request.

Our team typically responds within one business day.

Refund Processing

Once your return is received and, if applicable, inspected, approved refunds will be issued to your original payment method.

Please allow approximately 5–7 business days for processing. Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Return Shipping

If a return is approved for reasons other than a damaged, defective, or incorrect product, the customer may be responsible for return shipping costs unless otherwise specified by TF Labs.

If the return is due to our error, we will provide instructions regarding return shipping at no additional cost to you.

Purchases from Other Retailers

If you purchased a TF Labs product from an authorized retailer or another website, please contact that retailer directly regarding returns or refunds, as their policies may differ from ours.

Policy Changes

TF Labs reserves the right to update or modify this Refund Policy at any time. Any changes will become effective when posted on this page with an updated Effective Date.

Contact Us

If you have questions about this Refund Policy or need assistance with your order, please contact us through our Contact page or using the contact information provided on our website.

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